Refund policy

Last updated: October 15, 2026

Digital products

If a digital product isn’t right for you, email brandon@pinecrumbs.com with your order number within 24 hours of receiving your download or access link for a full refund. You may request a refund even if you have already downloaded the files.

After that period, we do not offer change-of-mind refunds for digital products. If your purchase has not arrived, the files do not work, or the product is materially different from its description, please contact us so we can resolve the issue.

Physical-return requirements below, including packaging, return shipping, and inspection, do not apply to digital products.

Approved refunds are issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

This policy does not limit your rights under applicable consumer protection laws.

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at brandon@pinecrumbs.com.